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Reviews

Whether it’s air conditioning, heating or plumbing, your satisfaction is our primary goal. That’s why your feedback means so much to us. Please take a look at some recent reviews our customers have written about their experiences with Weather Master.

Keith R. on 10/19/19
I recently had a plumbing problem; no water came out of the faucets and spigots. This was late evening, and fortunately after about an hour, the water came back. I called WeatherMaster (we have the Maintenance plan), and about an hour later, Tom Ouimet returned m...
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I recently had a plumbing problem; no water came out of the faucets and spigots. This was late evening, and fortunately after about an hour, the water came back. I called WeatherMaster (we have the Maintenance plan), and about an hour later, Tom Ouimet returned my call. Tom is the Head Technician at Weather Master. I explained what had happened, and that fortunately the water had come back on, but we still would like to have it looked at to diagnose the problem. Tom said that since we had water at that time, why didn’t he come in the morning, so we agreed to meet at the house at 7 AM.Tom got here at 7 the next morning as scheduled, and I showed him where the well was outside and the water tank was under the house. At this time, the water was still working as it should, so it was an intermittent problem, and I knew would be harder to diagnose. Tom checked the water tank and pressure, and everything he could under the house, and all seemed to be working under the house as it should.That only left the water pump, which was at the bottom of a 150 ft submersible well. The pump had been replaced 21 years ago, and so I knew it was on borrowed time. 21 years ago, the price of the pump and installation was about $2,000. So, I asked Tom to give me an estimate on how much it would cost to install a new pump, expecting it to be a minimum of $3,000 now. Much to my surprise, the estimate was only a couple hundred dollars higher than it was from when it was replaced 21 years ago, and Tom said he would replace a couple of extra accessories in the water system for no charge, which I know would cost a few hundred dollars apiece if we had to replace separately on a service call. When he said that, I told him to go ahead and replace the pump. I was very pleased with the cost estimate.Tom had stopped by my house early that morning, and I knew he had another call to go to after he left my house. As far as scheduling when the actual work would be done, since the pump apparently just started to fail and it was an intermittent problem, I figured that as long as we could get the pump replaced sometime in the next week, we’d be doing okay. But Tom rearranged his schedule and arranged to have a coworker come help him install the pump (we have a wellhouse built over the pump for decoration purposes, which make the pump harder to replace due to space restrictions) that day. So, the two of them replaced the pump that afternoon.I am so appreciate of Weather Master and especially Tom Ouiemet for their quick response, for working us in so quickly on a major job, and especially for a very competitive price. The bill was exactly as he said. I had been worried that when the pump did eventually fail, we’d be without water for a while before it could be repaired, and would be very inconvenient. As it was, the water was only out while the pump was being replaced, which was negligible. The entire problem was resolved in one workday, and at a good price. I am very pleased with Tom and WeatherMaster, and would strongly recommend them to anyone who needs their services.
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Benjamin C. on 10/14/19
Brandon provided quality and friendly service!

ANTHONY R J. on 08/19/19
Sat Morning Emerson L. and Marco G. the installation guys showed up promptly and explained everything as they went about their way. The worked steadily and ensured that they did not leave a mess. They made sure that the smoke/carbon monoxide detectors where place...
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Sat Morning Emerson L. and Marco G. the installation guys showed up promptly and explained everything as they went about their way. The worked steadily and ensured that they did not leave a mess. They made sure that the smoke/carbon monoxide detectors where place where my wife wanted them. We can finally have cool air flowing upstairs again. Both guys were professionals and I would highly recommend them and Weather Masters.
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D H. on 08/18/19
David Wood did a great job for us. He is very knowledgeable and super helpful.

Carole C. on 08/14/19
When Brandon arrived he explained the list of plumbing issues he would be inspecting, and checked back with me as each one was completed. He noted a drain issue, explained what would be done, and completed the job efficiently. He answered questions thoroughly, and ...
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When Brandon arrived he explained the list of plumbing issues he would be inspecting, and checked back with me as each one was completed. He noted a drain issue, explained what would be done, and completed the job efficiently. He answered questions thoroughly, and offered some helpful suggestions. Brandon did his job well, and was a good communicator with this client.
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Carole C. on 08/14/19
When Brandon arrived he explained the list of plumbing issues he would be inspecting, and checked back with me as each one was completed. He noted a drain issue, explained what would be done, and completed the job efficiently. He answered questions thoroughly, and ...
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When Brandon arrived he explained the list of plumbing issues he would be inspecting, and checked back with me as each one was completed. He noted a drain issue, explained what would be done, and completed the job efficiently. He answered questions thoroughly, and offered some helpful suggestions. Brandon did his job well, and was a good communicator with this client.
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Berta P. on 08/14/19
No comment

Young L. on 08/13/19
I appreciate David’s nice work especially he cleaned my outdoor AC unit which no one ever done before. Thank you very much.

William A. on 08/12/19
Great communication with excellent service. Thanks Andy, Suzanne & Lee!

Barbara P. on 08/09/19
Brandon did all he said he would do in a timely fashion. He is very customer oriented. He listened to what we needed, called vendors to speak to them, and ordered the systems we wanted installed. Easy to work with. Highly recommend Brandon and Weather Master team. ...
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Brandon did all he said he would do in a timely fashion. He is very customer oriented. He listened to what we needed, called vendors to speak to them, and ordered the systems we wanted installed. Easy to work with. Highly recommend Brandon and Weather Master team. Barbara in Wake Forest, NC
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Clarence S. on 08/08/19
Tom is an axperienced plumber with knowledge of all aspects that I am able to talk with him about.

Diana P. on 08/05/19
David Wood from WeatherMaster was very professional, and informed me what the problem was with my unit and how he fixed it. Mr. Wood is easy to talk with and answered my questions.

Kirk B. on 08/04/19
The technicians that come out for annual service are always courteous, professional and keep us posted on their arrival time. We have been customers of Weather Master for over 10 years and have never had an issue with any of the technicians who have serviced our units.

Susan J. on 08/01/19
Solomon was courteous and professional. I appreciated that he waited to be able to explain an issue to my husband who needed to hear but was out at the beginning of the call. I recommend Weather Master for the competent technicians they hire and train. Thank You!

Al B. on 08/01/19
Tom is a professional that understands my needs in the plumbing area and is focused on providing superb services. I have had many plumbers provide service in the past but without a doubt, Tom is the best. Weathermaster is fortunate to have aplumbers of his caliber ...
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Tom is a professional that understands my needs in the plumbing area and is focused on providing superb services. I have had many plumbers provide service in the past but without a doubt, Tom is the best. Weathermaster is fortunate to have aplumbers of his caliber as a member of their team.
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Jennifer E. on 07/31/19
Thanks to David R. in the plumbing department for quickly sending Brandon M. out to help with our leak. Excellent customer service. Very helpful and knowledgeable!

bob g. on 07/28/19
Tom, is very knowledgeable and was very helpful

Sandra J. on 07/28/19
Tom Ouimet was a huge help. This is the second time in 5 years that he has come to our rescue. The first time was a plugged toilet. This time was to correct plumbing issues in our kitchen renovation and then install a new faucet. He is knowledgeable and persona...
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Tom Ouimet was a huge help. This is the second time in 5 years that he has come to our rescue. The first time was a plugged toilet. This time was to correct plumbing issues in our kitchen renovation and then install a new faucet. He is knowledgeable and personable and we will ask for him every time. He goes above and beyond.
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LaKeicha D. on 07/27/19
In my newly built home less than 36 hours and discovered a major plumbing problem...the hard way...drainage pipe backup all over my lower level bathroom!!! After remembering where to find the emergency after hours list, I called Weather Masters HVAC and Tom O. answ...
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In my newly built home less than 36 hours and discovered a major plumbing problem...the hard way...drainage pipe backup all over my lower level bathroom!!! After remembering where to find the emergency after hours list, I called Weather Masters HVAC and Tom O. answered. He came out at 6pm on a Saturday, quickly found the cause and did what he could to get me through until Monday. Tom O. was friendly, knowledgeable and very understanding of the urgency. Thank goodness because I had family in town and after moving nobody had the energy to pick up and go to a hotel.
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Barbara P. on 07/26/19
Brandon did all he said he would do in a timely fashion. He is very customer oriented. He listened to what we needed, called vendors to speak to them, and ordered the systems we wanted installed. Easy to work with. Highly recommend Brandon and Weather Master team. ...
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Brandon did all he said he would do in a timely fashion. He is very customer oriented. He listened to what we needed, called vendors to speak to them, and ordered the systems we wanted installed. Easy to work with. Highly recommend Brandon and Weather Master team. Barbara in Wake Forest, NC
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